Privacy Policy

1. Introduction

IELTS Cambridge respects the privacy of visitors, registered users, and students who use our website and educational services.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit www.ieltscambridge.com, register for an account, purchase a service, complete a mock test, or contact us.

By using our website, you acknowledge this policy. Where consent is legally required, we will seek it separately.

2. Information We Collect

Depending on how you use our website, we may collect the following categories of information:

2.1 Personal Information

• Full name
• Email address
• Telephone number
• Country or general location
• Account registration and login details
• Information submitted through contact or registration forms

2.2 Payment Information

When you purchase a paid service, we may receive information such as the transaction reference, payment amount, payment status, date of payment, and other details necessary to verify the transaction.

Online payments may be processed by third-party payment service providers. Your card or other payment credentials are handled according to the payment provider's systems and policies. We do not intentionally store full payment card details on our own systems.

2.3 Educational and Test Information

We may collect information related to your use of our educational services, including mock-test responses, practice history, test results, performance reports, and feedback, where these features are provided.

2.4 Technical Information

Our systems or service providers may collect technical information such as IP address, browser type, device information, access times, website usage, and cookie-related information, where applicable.

3. How We Use Your Information

We may use personal information for the following purposes:

• To create and manage user accounts.
• To provide access to purchased mock tests, practice services, and educational materials.
• To process payments securely.
• To generate and deliver test results and performance reports.
• To provide customer support and respond to enquiries.
• To maintain website security and prevent fraud or unauthorized access.
• To improve website performance and educational services.
• To send important service notifications, payment confirmations, and account-related messages.
• To send promotional communications where permitted by law and, where required, with your consent.
• To comply with legal, regulatory, accounting, and other legitimate obligations.

4. Sharing of Information

We do not sell personal information to third parties.

We may share relevant information with:

• Payment service providers: To process, verify, and reconcile payments and refunds.
• Hosting and technology providers: To operate, secure, and maintain our website.
• Educational service providers: Where necessary to deliver test services, scoring, or performance reports.
• Communication providers: To send service-related emails or notifications.
• Professional advisers and authorities: Where reasonably necessary to comply with applicable laws, protect our rights, or respond to lawful requests.

We aim to ensure that service providers handle personal information appropriately and only for authorized purposes.

5. Cookies and Similar Technologies

Our website or its service providers may use cookies and similar technologies to support essential website functions, maintain sessions, improve usability, and understand website performance.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Users are responsible for keeping their account credentials confidential and notifying us if they suspect unauthorized access to their accounts.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining transaction records, resolving disputes, preventing fraud, and meeting legal obligations.

When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to applicable legal requirements and legitimate recordkeeping needs.

8. Your Privacy Rights

Subject to applicable law, you may request access to your personal information, correction of inaccurate information, deletion of information where appropriate, or withdrawal of consent where processing is based on consent.

You may also request information about how your personal data is handled.

To make a privacy-related request, email info@ieltscambridge.com. We may need to verify your identity before acting on your request.

9. Third-Party Websites and Services

Our website may contain links to external websites or services, including payment providers, university websites, or other educational resources.

Those third parties operate under their own privacy policies. We encourage you to review their policies before submitting personal information to them.

10. Children's Privacy

Users should provide accurate registration information and use our paid services with the involvement of a parent or legal guardian where required by applicable law.

We do not knowingly collect children's personal information beyond what is necessary and legally permitted for the educational services provided. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.

11. International Data Transfers

Some service providers may process or store information outside Sri Lanka or your country of residence. Where applicable, we will take reasonable steps to ensure that such processing complies with relevant data-protection requirements.

12. Changes to This Policy

We may update this Privacy Policy when our services, technology, or legal obligations change. The revised policy will be published on this page with an updated date.

13. Contact Us

For questions, complaints, or requests concerning personal information, please contact:

Email: info@ieltscambridge.com
Website: https://www.ieltscambridge.com/