Refund and Cancellation Policy

1. Introduction

At IELTS Cambridge, we aim to provide students with reliable and convenient online IELTS preparation services. This Refund and Cancellation Policy explains the conditions under which refunds may be requested for paid mock tests, online practice services, and other educational services purchased through our website.

By making a payment through our website, you acknowledge that you have read and understood this policy.

2. Digital Services and Mock Tests

Our services may include computer-based IELTS mock tests, practice tests, educational materials, performance reports, and other online learning services.

As these are primarily digital services, access may be provided immediately or shortly after successful payment.

Once a paid digital test or service has been accessed, started, or used, payments are generally non-refundable, except where a refund is required by applicable law or approved under the circumstances described below.

3. Eligible Refund Requests

A refund may be considered in the following circumstances:

• Duplicate payment: The same purchase was charged more than once.
• Payment successful but access not provided: Payment was completed successfully, but the purchased service was not made available and the issue cannot be resolved within a reasonable period.
• Technical failure: A verified technical problem on our platform prevented the customer from accessing or using the purchased service, and we are unable to provide a reasonable alternative.
• Incorrect charge: An amount was charged incorrectly due to a verified payment or billing error.
• Other circumstances: Any additional circumstances in which a refund is required by applicable law.

Each request will be reviewed individually.

4. Non-Refundable Circumstances

Except where required by applicable law or expressly approved by IELTS Cambridge, refunds will generally not be provided for:

• Digital tests or services that have already been accessed or completed.
• Change of mind after purchasing or using a digital service.
• Failure to achieve a desired IELTS band score.
• Incorrect selection of a test or service by the customer.
• Inability to use the service due to the customer's device, internet connection, or other circumstances outside our reasonable control, where the service itself is functioning properly.
• Failure to use a purchased service within its clearly stated validity period.

Free mock tests and free practice services do not qualify for monetary refunds.

5. Requesting a Refund

To request a refund, please email info@ieltscambridge.com with the following information:

• Full name
• Email address used for the purchase
• Order or transaction reference
• Date and amount of payment
• Description of the issue
• Relevant supporting evidence, where available

Please submit your request as soon as reasonably possible after identifying the issue.

6. Refund Review and Processing

We will review the information provided and may request additional details where necessary.

We aim to respond to refund requests within five business days. If a refund is approved, we will initiate it through the original payment method or another appropriate method permitted by the payment provider.

The time taken for the refunded amount to appear in the customer's account may depend on the payment gateway, bank, or card issuer.

7. Payment Gateway Charges

Any applicable transaction fees or payment-processing charges will be handled in accordance with the payment provider's rules and applicable law. We will communicate any permitted deductions before processing a refund where required.

8. Service Interruptions

If a technical issue affects a paid service, we may offer an alternative test, restored access, an extension of the service validity period, or a refund, depending on the circumstances.

9. Contact Us

For refund requests, cancellations, or payment-related concerns, contact:

Email: info@ieltscambridge.com
Website: https://www.ieltscambridge.com/

We aim to handle all requests fairly and transparently.